A. Promo codes and offers can be applied on the checkout page. Simply type in or paste your code into “Discount code” field in your cart and click “Apply Code”. Your discount will then appear in your total.
*Only one coupon/offer per order.
A. We create every stamp right here in our facilities. Unlike other companies that outsource the process, we’re able to offer a two business day lead time. Your stamp is ready to ship in about 48 hours. Our Executive Desk Bars have a 4-day turnaround due to the proof approval process. We will create and ship within 2 days of your approval.
*Note, on orders including both a stamp and a desk bar, shipping will default to 4-days so your order can ship together.
A. Standard shipping to most states (excluding Alaska and Hawaii) is $7.95 and takes between 7-10 days for delivery. We can ship your stamp to you faster via UPS for an additional charge, either ground, two-day or overnight.
A. We ship your stamp in about 48 business hours. Depending on which method of shipping you chose, you can expect your stamp in about 4-14 business days after leaving our facilities depending on your location.
A. Our self-inking stamps will lend you about 2,500 impressions before you need to order a new ink cartridge.
A. Currently we offer 20 ink colors and do not offer custom ink colors. That is something we are looking into for the future though! Make sure to check out our blog to see new products and services.
A. Stampanda guarantees all custom-made products against defects in workmanship and materials under normal usage, with proper care. Stampanda will repair or replace defective products. When requested, the defective item should be returned to Stampanda for inspection so that we may better improve our processes.
A. When the product is not as you expected, we have Customer Service Representatives available Monday thru Friday from 8 am until 5 pm E.S.T. at 1-844-362-5301 to respond to your concerns. Please send us an email during non-office hours at: email@example.com.
Our Customer Care Center (CCC) will determine the cause of any error or defect and will take steps to remedy to the situation. Products made exactly as ordered cannot be returned for a credit or no charge remake. All remakes will be completed in less than normal timeframes, and we will strive to lower or eliminate any additional costs. In some cases, CCC will instruct you to return the product. Depending on the product, a return may not be necessary. CCC will use Stampanda guidelines to determine if part or all of the parts of an order will be returned.
A. 1. Returns due to Stampanda errors or defective products will be paid for by Stampanda. The CCC will either provide information to send the item with a shared shipper (DHL, UPS or FedEx) on our account number or request one of these carriers to pick up the return by the next business day.
2. Returns due to customer error will be shipped at the customer’s expense.