[vc_row][vc_column box_background=”true”][stampanda_banner use_custom=”true” title=”Frequently Asked Questions” background=”851″ breadcrumbs=”true”][vc_row_inner css=”.vc_custom_1480361389533{padding-top: 50px !important;}”][vc_column_inner][vc_toggle title=”Q. I have a Groupon! How do I use it?” el_id=”1504034059596-9d657708-8fb6″]A. Groupon codes are applied on the checkout page. Simply type in or paste your code into the “Discount code” field in your cart and click “Apply Code”. Your discount will then appear in your total, which includes shipping in most cases. Check your Groupon deal details to see shipping is included.[/vc_toggle][vc_toggle title=”Q. Does my Groupon cover shipping?” el_id=”1504034637883-a07d5dcc-4652″]A. Check your Groupon deal to see if shipping is included. If yes, Standard US ground shipping is covered throughout the continental US, and will be reflected in your cart at checkout. For addresses in Canada shipping is also included, – however on occasion – additional charges may occur. While rare, customs may hold packages, which is out of our control. In these instances, the customer is responsible for any additional import duty and taxes if applicable at time of delivery.[/vc_toggle][vc_toggle title=”Q. I have a promo code. How do I apply it to my order?” el_id=”1479481877726-9eb18d75-763f”]A. Promo codes and offers can be applied on the checkout page. Simply type in or paste your code into the “Discount code” field in your cart and click “Apply Code”. Your discount will then appear in your total. Only one discount per order will be accepted.[/vc_toggle][vc_toggle title=”Q. How much does shipping cost?” el_id=”1479482144304-ec1cf5fc-b3c7″]A. Standard shipping to most US states (excluding Alaska and Hawaii) is $7.95 and takes between 7-10 days for delivery. We can ship your stamp to you faster via UPS for an additional charge, either ground, two-day or overnight.  For shipments to Canada, the customer is responsible for any import duty and taxes if applicable at time of delivery.

[/vc_toggle][vc_toggle title=”Q. What is the shipping time for a stamp?” el_id=”1479482189338-9b84e2a4-3fd7″]A. We ship your stamp in about 3 business days after you place your order. Depending on which method of shipping you chose, you can expect your stamp in about 4-14 business days after leaving our facilities depending on your location.

  • All Products ship from Florida
  • Delivery estimates are for the continental US
  • Standard shipping takes between 7- 10 days
  • UPS Ground takes between 1 and 7 days

[/vc_toggle][vc_toggle title=”Q. What is the production time for a stamp?” el_id=”1479482114336-d8efe223-ecdd”]A. We create every stamp right here in our facilities. Unlike other companies that outsource the process, we’re able to offer a two business day lead time. Your stamp is ready to ship in 2-3 business days.[/vc_toggle][vc_toggle title=”Q. How many impressions will my stamp get?” el_id=”1479482243545-1ed59373-a2d6″]A. Our self-inking stamps will lend you about 2,500 impressions before you need to order a new ink cartridge.[/vc_toggle][vc_toggle title=”Q. Do you make custom ink colors?” el_id=”1479482274026-c28652c9-1d0d”]A. Currently we offer 20 ink colors and do not offer custom ink colors. That is something we are looking into for the future though![/vc_toggle][vc_toggle title=”Q. What’s your product guarantee?” el_id=”1479482308580-c0aeccd8-f9b1″]A. Stampanda guarantees all custom-made products against defects in workmanship and materials under normal usage, with proper care. Stampanda will repair or replace defective products. When requested, the defective item should be returned to Stampanda for inspection so that we may better improve our processes.[/vc_toggle][vc_toggle title=”Q. What’s your return policy?” el_id=”1479482356202-18217249-57b7″]A. When the product is not as you expected, we have Customer Service Representatives available Monday thru Friday from 8 am until 5 pm E.S.T. at 1-844-362-5301 to respond to your concerns. Please send us an email during non-office hours at: preston@stampanda.com.

Our Customer Care Center (CCC) will determine the cause of any error or defect and will take steps to remedy to the situation. Products made exactly as ordered cannot be returned for a credit or no charge remake. All remakes will be completed in less than normal timeframes, and we will strive to lower or eliminate any additional costs. In some cases, CCC will instruct you to return the product. Depending on the product, a return may not be necessary. CCC will use Stampanda guidelines to determine if part or all of the parts of an order will be returned.[/vc_toggle][vc_toggle title=”Q. Do you charge for returns?” el_id=”1479482417592-e702a4e7-449f”]A. 1. Returns due to Stampanda errors or defective products will be paid for by Stampanda. The CCC will either provide information to send the item with a shared shipper (DHL, UPS or FedEx) on our account number or request one of these carriers to pick up the return by the next business day.

2. Returns due to customer error will be shipped at the customer’s expense.[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]